About us
We are a leading provider of telecommunications services, backed by extensive experience and consistently recognized for our quality and outstanding service.
01. Updated
By maintaining our high level of investment in infrastructure, Dialnet de Colombia S.A. E.S.P. helps provide our customers with a reliable and scalable connection, giving businesses the opportunity to achieve the highest level of competitiveness possible.
02. Professionals
Through our continuously trained team, Dialnet provides the knowledge and professional expertise you need to optimize your internet business strategies and identify new opportunities.
03. Efficient
Dialnet is an Internet Service Provider that delivers efficient communication solutions to households, with a growing focus on the corporate market. We provide opportunities to reduce costs and conduct business online without compromising service quality.
Mission:
We are a leading team driven to deliver comprehensive, emerging, and innovative solutions, committed to meeting the need to connect equipment, people, and businesses with the technological world through telecommunications.
Vision:
To be the leading technology partner, offering comprehensive and innovative solutions in the telecommunications sector, recognized for our responsible approach to our social and environmental impact, and for our high standards of quality, coverage, and reliability.
Our Connections Are Fiber-Optic Based
Infrastructure solutions from Dialnet de Colombia S.A. E.S.P. allow you to benefit from maximum scalability, security, reliability, and availability of your technology infrastructure. Dialnet de Colombia leverages its fiber-optic backbone network, which connects you to the internet and transports your data, with last-mile fiber-optic or wireless link solutions. All our nodes are interconnected via fiber optics and have a backup link in case of failure, while international traffic from Dialnet travels over fiber optics to our international carrier. Our service is highly reliable, guaranteeing 99.6% availability.
Two strengths that set us apart:
Speed:
Dialnet de Colombia S.A. E.S.P. offers a range of speeds tailored to the needs of homes, offices, and businesses. We provide high-capacity services designed to deliver comprehensive and business solutions to our customers.
Our connections are fiber-optic based. We use the latest technology to deliver our services, including satellite connectivity.
Reliability:
Dialnet de Colombia S.A. E.S.P. solutions provide maximum scalability, security, reliability, and availability of technology infrastructure. Dialnet de Colombia S.A. E.S.P. leverages its fiber-optic backbone for internet connectivity and data transmission, with last-mile fiber-optic or wireless link solutions.
We guarantee 99.6% availability.
COMMITMENT:
Our customer satisfaction rates are high. We address your needs in the shortest possible time.
RELIABILITY
We are a reliable team that always acts with integrity in carrying out our work.
INNOVATION:
We are a company with highly creative professionals who bring a distinctive touch to everything we offer.
TECHNOLOGY:
We stay at the forefront of technology. We strive to keep our platforms, equipment, and services up to date.
BELONGING:
With a dynamic and responsible team, we maintain a strong presence within companies to help them achieve their goals.
QUALITY:
We provide high-quality services while continuously improving every process.
Online Technical Support:
We provide a reliable solution with a very low likelihood of system failures. Nevertheless, Dialnet de Colombia’s Technical Support Team is available to provide both remote and personalized technical assistance, addressing your concerns through email notifications, our website at www.dialnet.net or by phone through our Management Center at 605 434 6220, or via WhatsApp at 310 867 0953. We also provide reports on daily, monthly, and annual bandwidth usage, allowing users to verify that Dialnet de Colombia is delivering the contracted service and determine whether additional bandwidth is needed.
Monitoring:
Dialnet de Colombia S.A. E.S.P. provides reports with information on daily, monthly, and annual bandwidth usage, allowing customers to monitor and verify the status of their subscribed services.
You can view graphs showing the bandwidth consumption and availability of your connection (Dedicated Internet Channels), measured in Kbps, using a username and password provided by us.
24/7 Customer Service:
In compliance with the regulations and legal obligations issued by the Ministry of Information and Communications Technologies, we publish the indicators that measure service quality in relation to customer service through our toll-free line.
Our goal is to provide the best possible service.
Toll-Free Line Service Indicators:
This system allows us to track any issues you may experience with your service.
A team of experts will be available to assist you 24 hours a day, 7 days a week.
You can contact us through:
Phone: 605 434 6220
Mail: info@dialnet.net.co
WhatsApp: 310 867 0953.
How Our Company Began:
